Frequently Asked Questions

You can call Dawn Moran, the property agent, during opening hours , email or phone and we will do our best to arrange a mutually convenient viewing time. Please be aware that our current tenants require a minimum of 24 hours notice so ideally viewings need to be arranged a few days in advance. 

A Written Statement and Occupation Contract will be sent to read through and would encourage you to ask questions before signing. When you are happy to proceed an appointment can be made for you to attend our office at 133 St Helens Road (next door to the Wig and Pen) or the process can be completed easily online.

A tenant application form will need to be completed which provides us with basic information which is required to proceed with the rental process and meets with current GDPR legislation. We would also require sight of ID and Proof of Study. We will provide you with information relating to the Deposit Scheme and our Bank Details. All funds are to be paid via Internet Banking as we do not accept cash or card payments.

You will also be asked to sign a Declaration of Understanding which is a guide that outlines the tenants responsibilities towards Fire Safety, Anti-Social behaviour and Recycling obligations. This is a mandatory document required by Swansea Council. Tenants will be issued with Guarantor Forms (where required) and will be instructed to return the completed forms within 1 month or on receipt of keys (whichever is sooner).

Agency Fees have been banned in Wales since September 2019.

A deposit equivalent to one month rent would need to be paid by all tenants before any keys can be given out.

Yes, although we would need access during that time to carry out any decorating and cleaning so would ask that this is limited to a few boxes and personal items, but no valuables.

The properties are mostly available from 1st August but can be available from 1st July but additional rent would be required. Please contact us for a more detailed explanation which is dependant on when the propery is required.

It is important that you give appropriate notice to ensure the move in process runs smoothly i.e. we need to ensure all the relevant cleaning and documentation is complete in readiness for your arrival. Keys can be collected from the office or arranged with the property agent on the contact number provided.

We have an obligation to supply utility companies with information relating to new tenants. We will take up to date utility readings on arrival at the property and contact the necessary utility companies where appropriate i.e. to set up pre payment meters.

Maintenance issues should be reported to the property agent who will address the issues and arrange for specialist workmen where required. You can email waygoodletting@gmail.com at any time to advise of a fault and this will be dealt with as soon as possible.l (Our aim is the same day where possible). If you can provide as with as much information and include photos should you believe these would be helpful.

We have an emergency contact number 07876172627 for URGENT queries such as leaking pipes etc.

If you think you have a gas leak or can smell gas, leave the house and phone the National Gas Emergencies number immediately on 0800 111 999. If you're at home, and you can do it safely, turn off your gas supply. Move the handle a quarter turn until it's at 90 degrees from the pipe to shut off the gas supply.

We understand that keys can be mislaid and you have the confidence of knowing that there is a 24 Hour Emergency Locksmith available. Lock-Out 24-7 Mobile:07791093934 This is a chargeable service (prices quoted at time of contact) Where possible we will try to allow access for you at reasonable times of the day and early evening. If you email waygoodletting@gmail.com the property agent will endeavour to provide advice on the best way forward. Replacement keys can only be cut by Lock Out 24-7 at a cost of £25.00.

At the end of the tenancy, keys should be returned to the office and the key register will be signed. Once the property has been checked, your deposit will be returned as soon as possible after the end of your tenancy.

Information relating to the Deposit Scheme is supplied by us on receipt of the deposit certificate. Full information can be found at https://secure.mydeposits.co.uk/downloads.aspx

Access to the property will only require immediate entry if there is a risk to the tenants or the property such as a burst water leak. A minimum of 24 hours notice for essential safety checks such as annual boiler checks. Access for the purposes of viewing will be arranged by the property agent Dawn Moran and would provide a minimum of 24 hours notice.

An inspection of the property will be requested should any complaints are received or have any concerns about the condition of the property such as a build up of rubbish etc. A mutually agreed convenient time and date and would give sufficient notice and support to rectify the issues highlighted.